These terms apply to purchases from Illumina Urns, by Illumina Design. By placing an order, you agree to them.
Our urns
Every Illumina urn is handcrafted in steel, plated in 18ct gold or 925 sterling silver, and set with hand-made glass tiles. Because each tile is made individually, colours and details vary from piece to piece and may look different from the photographs and films on this site. This is part of each urn’s character and is not a fault.
Prices and payment
Prices are in Australian dollars and include GST. Tracked DHL delivery is included. Payment is taken in full when you order. We may change prices at any time, but the price you pay is the price shown when you placed your order.
Orders
Your order is accepted when we confirm it by email. If an urn is unavailable or there is an error in its price or description, we will contact you, and you may choose to cancel for a full refund.
Delivery
Please allow around 4 weeks from order to delivery. Full details are on our Shipping & Delivery page. Delivery times are estimates, and we are not responsible for delays caused by carriers, customs or events outside our control. Responsibility for the urn passes to you on delivery.
Returns
We do not accept returns for a change of mind. If your urn arrives damaged or faulty, we will make it right. See our Returns & Refunds page.
Australian Consumer Law
Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law.
Intellectual property
The designs, photographs, films and text on this site belong to Illumina Design and may not be copied or used without our permission.
Governing law
These terms are governed by the laws of Western Australia.
Questions? Email sally@illuminadesign.com.au or call +61 411 112 432.