Every Illumina urn is handmade, one of a kind and created as a memorial piece. Because of this, we are unable to accept returns or offer refunds for a change of mind. Please take your time choosing, and contact us before you order if you would like help with colour, finish or size.
If your urn arrives damaged or faulty
If your urn arrives damaged, or has a fault, please contact us within 7 days of delivery with your order number and a few photos of the urn and its packaging. We will make it right, by repair, replacement or refund, as appropriate.
Each urn is unique
Each glass tile is made by hand, so the flow of colour and the placement of each detail vary from piece to piece and from the photographs and films on this site. This natural variation is part of what makes every urn unique and is not a fault.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.
Questions? Email sally@illuminadesign.com.au or call +61 411 112 432.