Illumina Urns, by Illumina Design, respects your privacy. This policy explains how we collect, use and protect your personal information, in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
When you place an order or contact us, we collect the details needed to help you: your name, email address, phone number, billing and delivery addresses, and the details of your order. Like most websites, we also collect basic technical information, such as your browser type and the pages you visit, through cookies and analytics.
How we use it
We use your information to process and deliver your order, to contact you about it, to answer your questions, to meet our legal and tax obligations, and to improve our website. We will only send you news or offers if you have asked to receive them, and you can unsubscribe at any time.
Payments
Payments are handled by our payment provider over a secure connection. We do not see or store your full card details.
Who we share it with
We share your details only with the people who help us fulfil your order, such as DHL for delivery and our payment, website hosting and email providers, and only as far as needed. Some of these providers may store information outside Australia. We never sell your personal information.
Cookies
Our website uses cookies to keep your cart working, to remember your preferences and to understand how the site is used. You can turn cookies off in your browser, although some parts of the site may then not work as intended.
Keeping it safe
We take reasonable steps to protect your information from misuse, loss and unauthorised access, and we keep it only for as long as we need it.
Access, correction and complaints
You can ask to see or correct the personal information we hold about you, or raise a privacy concern, by emailing sally@illuminadesign.com.au. We will respond within a reasonable time. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
We may update this policy from time to time. The current version is always on this page.