Every Illumina urn is handcrafted, carefully packaged with its certificate of authenticity and sent by tracked DHL delivery. Delivery is included in the price, to anywhere in the world.
How long it takes
Please allow around 4 weeks from the day you order to the day your urn arrives. This covers final preparation, careful packing and delivery. We will email you a DHL tracking number as soon as your urn is on its way.
If you need your urn by a particular date, please contact us before ordering and we will do our best to help.
Where we deliver
We deliver within Australia and worldwide. Tracked DHL delivery is included in the price for every destination.
Import duties and taxes
Orders delivered outside Australia may attract import duties or taxes charged by the destination country. These are set by local customs authorities, are not included in our price and are payable by the recipient.
Receiving your urn
A signature may be required on delivery. Please check your urn when it arrives. If anything is damaged in transit, keep the packaging and contact us within 7 days with a few photos, and we will make it right.
Address changes
If you need to change your delivery address, contact us as soon as possible. Once an urn has been handed to DHL, we may not be able to change its destination.
Questions? Email sally@illuminadesign.com.au or call +61 411 112 432.